Returns & Exchanges

Last Updated: 10/01/2026​

Refund & Return Policy

I want you to be completely satisfied with your purchase from cosmota.shop. This policy outlines how returns and refunds are handled.

1. Return Eligibility

You may request a return if:

• The item is unused, in original packaging, with tags intact

• Your request is submitted within 30 days​ of delivery

• The product is defective, damaged during shipping, or incorrect (wrong item shipped)

Non-returnable items:

• Digital downloads or software licenses

• Items marked “Final Sale” or clearance

• Products altered or damaged after delivery

2. Refund Process

• Contact me first at support@cosmota.shop​ for return approval

• Once received and inspected:

  ✓ Approved refunds are issued to your original payment method​

  ✓ Processing takes 3–7 business days​ (varies by bank/payment provider)

• Refunds exclude original shipping fees (unless the error was mine)

3. Non-Refundable Situations

Refunds cannot be issued for:

• Requests made after 30 days

• Items damaged by misuse, accidents, or improper handling

• Changes of mind (unless required by local consumer law)

• Return shipping costs (I cover these only if I shipped the wrong/defective item)

4. How to Request a Return

Email support@cosmota.shop​ with:

• Your order number​

• Reason​ for return

• Photos​ of damaged/defective items (if applicable)

  I’ll respond within 24 business hours with instructions and a return address:

  📍 1600 Mapleton Ave Apt 105, Bismarck, ND 58503